Contact Us - Get in Touch
We're here to help you succeed with Orbitra. Whether you have questions, need support, or want to provide feedback, our team is ready to assist you.
Contact Information
For all inquiries including support, technical questions, partnerships, and donations:
- Email: [email protected]
- Response Time: Within 24 hours (usually within 4 hours)
- Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT)
How to Reach Us
Email Support
Email is our primary support channel. When contacting us, please include:
- Your account email address
- A detailed description of your question or issue
- Screenshots or error messages (if applicable)
- Your timezone and preferred contact time
Live Chat
Available for all users (no premium plan required):
- Access: Click the chat widget in your dashboard
- Availability: 24/7 (community-driven)
- Response Time: Typically under 30 minutes
- Languages: English, Russian, Spanish
Resources
Knowledge Base
Find answers to common questions in our documentation:
- URL: docs.orbitra.link
- Topics: Setup guides, integration tutorials, troubleshooting tips, best practices
- Search: Fully searchable with video tutorials
- Updates: Updated weekly with new content
Community
Join our Telegram group for peer support and discussions:
- Group: t.me/orbitra_community
- Announcements: t.me/orbitra_news
- Purpose: Share tips, ask questions, get advice from other arbitrageurs
Response Time Guarantees
We're committed to providing fast, helpful support. Here are our response time commitments:
| Inquiry Type | Response Time | Channel |
|---|---|---|
| Technical Issues | Within 4 hours | Email + Chat |
| General Questions | Within 24 hours | |
| Partnership Inquiries | Within 48 hours | |
| Donation Questions | Within 24 hours |
Response times are measured during business hours (Monday-Friday, 9 AM - 6 PM GMT). Weekend and holiday requests are prioritized on Monday morning.
Before Contacting Us
To help us assist you faster, check these resources first:
- Search our Knowledge Base: Most questions have answers in docs.orbitra.link
- Check our Status Page: status.orbitra.link for ongoing issues
- Review FAQ: Common questions are answered on our main page
- Gather details: Have your account info, error messages, and screenshots ready
Feedback and Suggestions
We value your feedback! Help us improve Orbitra by sharing:
- Feature requests: What would make Orbitra better for you?
- Bug reports: Found an issue? Let us know with details
- Success stories: How has Orbitra helped your business?
- Testimonials: Share your experience for our website
Email your feedback to [email protected] or use the in-app feedback form.
We're Here to Help
Our support team is passionate about helping affiliate marketers succeed. We're users of Orbitra ourselves, so we understand the challenges of traffic arbitrage and media buying. Don't hesitate to reach out, we're happy to help!
Looking for fastest response? Use live chat in your dashboard or email [email protected]. We typically respond within 1 hour during business hours.
Last updated: March 9, 2025