Privacy Policy - Orbitra Traffic Tracking Platform

Last updated: March 9, 2025

This Privacy Policy explains how Orbitra ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our traffic tracking platform. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

Orbitra collects several types of information to provide and improve our services to you:

Personal Information

When you register for an Orbitra account, we collect personal information including:

• Name and contact details: Full name, email address, phone number (optional)
• Account credentials: Username, encrypted password, security questions
• Payment information: Billing address, payment method details (processed securely through third-party payment processors)
• Company information: Company name, tax ID (for business accounts)

Automatically Collected Information

When you access or use our platform, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages viewed, features used, time spent, click patterns, tracking links generated
• Log data: Access times, referring/exit pages, error logs
• Campaign data: Traffic sources, conversion data, affiliate network integrations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

How We Use Your Information

Orbitra uses the collected information for various purposes:

• To provide and maintain our service: Process tracking links, generate reports, manage campaigns
• To improve our service: Analyze usage patterns, develop new features, optimize performance
• To communicate with you: Send updates, security alerts, support messages, marketing communications (with your consent)
• To process payments: Bill for subscriptions, process refunds, prevent fraud
• To comply with legal obligations: Meet regulatory requirements, respond to legal requests
• To protect our rights: Prevent abuse, detect fraud, ensure platform security

Data Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our platform:

• Payment processors: Stripe, PayPal (billing information only)
• Hosting providers: AWS, Cloudflare (infrastructure and security)
• Email services: SendGrid, Mailchimp (communications)
• Analytics providers: Google Analytics (platform optimization)

Affiliate Networks and Partners

When you integrate Orbitra with CPA networks or affiliate platforms, we share necessary data to process conversions and track performance. This includes conversion events, postback URLs, and campaign identifiers. We do not share your personal data with these partners.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas). We may also disclose information to protect our rights, prevent fraud, or protect the safety of our users.

Data We Do NOT Sell

Orbitra does NOT sell, rent, or trade your personal information to third parties for their marketing purposes. We do not share your campaign data, conversion statistics, or traffic sources with competitors or other arbitrageurs.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit, AES-256 for data at rest
• Access controls: Role-based access, authentication requirements, regular security audits
• Data retention: We retain your data for the duration of your account plus 90 days, unless legal requirements dictate otherwise
• Secure servers: Hosting in SOC 2 compliant data centers with 24/7 monitoring

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

GDPR Rights (EU Users)

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to certain processing activities

CCPA Rights (California Users)

• Right to know: Request details about data collection and use
• Right to delete: Request deletion of your personal information
• Right to opt-out: Opt-out of the sale of personal information (note: we do not sell data)
• Right to non-discrimination: No discrimination for exercising privacy rights

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account data: Retained while your account is active, plus 90 days after closure
• Campaign data: Retained for 1 year after account closure (unless you request earlier deletion)
• Payment records: Retained for 7 years to comply with tax regulations
• Log data: Retained for 90 days for security purposes

You may request deletion of your data at any time by contacting [email protected] or using the account deletion feature in your dashboard.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Orbitra operates servers in the United States, European Union, and Singapore. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: https://orbitra.link
• Legal Department: [email protected] (for legal inquiries)

We will respond to your inquiry within 30 days of receipt.